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Oracle Siebel

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Oracle’s Siebel is a comprehensive customer relationship management (CRM) system that includes the following key modules:

  • Sales
  • Quote and Order Capture
  • Enterprise Marketing
  • Contact Center and Services
  • Oracle Self-Service and E-Billing
  • Partner Relationship Management
  • Business Intelligence and Analytics
  • Provide remote administration and end-user support
  • Provide end user training and support

Dimensions Technologies can assist you in delivering these modules in phases as part of a holistic enterprise CRM initiative and strategy. Dimensions Technologies can assist you in completing the following Siebel CRM tasks

Provide Siebel CRM Solution Design to include:

  • Process Engineering and Reengineering to meet the CRM strategy
  • Requirements gathering and management for CRM IT implementation utilizing the most modern techniques and tools

Provide Solution Implementation and deployment

  • Analysis and design of the requirement in a comprehensive approach so that the analysis and design documentation can be used by any developer including off-shore to reduce the cost of the application deployment.
  • Deployment, customization and extension of Oracle Siebel CRM. Dimensions Technologies will assist you in ensuring that the business processes are reengineered to comply with the industry best practices and to reduce customization as much as possible.
  • Data migration
  • Integration with external and internal IT solution utilizing Enterprise Service Bus solution
  • QA/QC with proven testing methodology including load and performance testing
  • End user support and training